Cancelled Flight?

  • Airline cancelled your flight?
  • Cancelled within the last 6 years?
  • Claim £500+ per passenger
  • Free 60sec online claims process

Claim Over £500 >>

About your flight

"It takes next to no effort to make your flight cancellation claim as it is handled by an expert solicitor."

cancelled flight compensation

Cancelled Flight Compensation

If you’ve ever experienced a cancelled flight before, you’ll know that it is one of the most frustrating experiences you’ll ever go through. Flight cancellation compensation is often available to those affected though, although many travellers don’t know about it – mainly because, quite predictably, airlines don’t choose to advertise it.

It takes less than a minute to apply online for the compensation you deserve and you could receive over £500 per passenger.

Simply complete the form above to begin your claim.

Table of contents

Why Are Flights Cancelled?

There are many different reasons why a flight might be cancelled, however they are all equally as frustrating for a passenger. Most of the reasons are down to mistakes or faults of the airline, and these mean that compensation is something a passenger absolutely deserves. Of course, there are also some reasons that fall outside of the airline’s control, however you might still be able to claim compensation if these happen. The best way to discover if you have a right to compensation is simple: fill in the form at the top of this page, and let us do the research for you.

But what are the specific reasons why flights are cancelled? You’ll find some of the more popular ones listed below…

  • Maintenance issues with the aircraft
  • Not having enough flight crew to adequately cover a flight
  • Under-booked flights
  • Inclement weather
  • Security issues
  • Government restrictions on certain destinations
  • Lack of available aircraft

EU Flight Cancellation Compensation Across All UK Airlines

our claims procedure covers all UK airlines including:
Thomson (TOM)
Easyjet (EZY)
Ryanair (RYR)
British Airways (BAW)
Monarch (MON)
Flybe (BEE)

What Are the Laws Surrounding Cancelled Flights?

The main law surrounding compensation for cancelled flights is EC Regulation 261 (EC 261), and it is a law that all EU member states must abide by. It states that compensation must be paid to passengers in the event of a flight being cancelled, unless the cancellation is due to extraordinary circumstances, which are beyond the control of the airline (such as bad weather or terrorism). This law has been in place since 2005, and has proved to be a massive step forwards for those wanting fair treatment from airlines.

It's also important to note that compensation can be received if a flight is scheduled to take off from an EU airport, or if it is scheduled to land at an EU airport and is regulated in the EU. So, for example, a cancelled flight from Gatwick to New York will be covered, regardless of the airline being used, however a cancelled flight from New York to Gatwick will only be covered if the airline is registered in the EU.

claiming cancellation compensation

How to Claim Compensation for a Cancelled Flight

There are two ways to claim compensation for a cancelled flight, and the first of these is by negotiating with the airline directly. They know that there are rules and regulations surrounding their obligation to provide you with compensation, however they are not always too forthcoming when it comes to sticking to these obligations. The result is often a long and drawn out process, which causes many people to simply abandon their claim – and let the airline win.

There is an easier way though, and it comes in the form of our free service. We’ll help you file your claim, and all you need to do is complete the short form at the top of this page. This will take the hassle out of negotiating with the airline, and should lead to a much easier route to your compensation. We’ve provided this service to hundreds of passengers, earning back thousands and thousands of pounds in cancelled flight compensation.

How Much Compensation Can Be Claimed?

Currently, the maximum amount of compensation that can be claimed for a cancelled flight is £500. Unfortunately, if your flight was more expensive than this – such as business class flights or longer haul flights – you will therefore not be able to recover the full amount you paid.

Of course, not everyone will be entitled to the full £500 though, as not all flights cost this much. What’s more, there limits to the amount of compensation depending on how far you were planning to travel – only flights of 3500km or more are eligible for the full amount. Flights within Europe are limited to around the £200 mark, while those between 1500km and 3500km are limited to around £350. The airline will almost certainly try to haggle with you as well, in an attempt to bring the amount down even further. You won’t need to haggle with them when you use our service though, as we’ll take care of it for you, always aiming to get you the most compensation possible.

Why 100s Use Our Free No-Obligation Service?

reasons to use our EU flight cancellation claims service:
No win - No Fee
60sec Online Application
98% Success Rate!
Claim Past 6 Years
Over £500 Per Passenger
All UK Flights Covered

Are All Flight Cancellations Eligible for Compensation?

The majority of flight cancellations are eligible for compensation, as the fault for them falls squarely at the feet of the airline. It would be unfair to blame the airlines for all cancellations though, as sometimes there will be reasons that are completely out of their control. The EC Regulation 261 specifically states that these extraordinary events don’t have to be compensated for, which can be frustrating, but is fair.

Extraordinary circumstances come in many different forms, and some of the more commonly seen ones are listed below…

  • Adverse weather. This is most commonly heavy rain or wind, however can also include weather such as fog and snow.
  • Industrial action. If airline crew, or staff at the airport, walk out in industrial action, the airline cannot be considered responsible – even if some believe they should do more to prevent this occurrence.
  • Staff sickness. Staff sickness isn’t seen too often, as airlines usually have staff members on call. Should the pilot get ill, for example, and no cover can be found, they’ll have no choice but to cancel the flight though.
  • Political reason. The most commonly seen of these is terrorism, but could also include decisions by the government to ground flights or prevent flights to certain countries.
  • Airport problems. If a flight is cancelled due to the fault of the airport, and not the airline, the blame can’t be pinned on the airline in question.

It is important to mention that extraordinary circumstances can only be used as an excuse when they occur at the current airport – should an event on a previous flight cause knock-on effects, the airline is expected to have contingency plans in place. For example, if a flight is delayed in Paris, the airline can’t use the “extraordinary circumstances” excuse when the plane’s next flight fails to take off on time. This doesn’t stop them from doing so though, as they attempt to scare people away from pursuing a compensation claim.

cancellation claim eligibility

What Should a Passenger Do If a Flight is Cancelled?

If a flight is cancelled, there’s not much you can really do – aside from one absolutely vital piece of action you must take. This piece of action is turning up at the check-in desk, so you can prove that you were prepared to take the flight. This, in turn, shows that you have been inconvenienced by the decision to cancel, and makes your chances of compensation much greater.

Once you have been informed of a cancellation, you must then stay at your departure gate. This is so you can be made aware of any alternative plans the airline might have made for you, such as putting you on a slightly later flight. If you don’t take the airline up on their alternatives, this could affect your chances of getting compensation further down the line.

Other than that, all a passenger needs to do is get the claims process started, which can be done through our convenient service. Just fill out the details at the top of the page, and let us do the rest for you.

advice on cancelled flights

Flight Cancellation Q & As

You have up to six years from the date of the cancelled flight to file a compensation claim against the airline, which should be more than enough time for 99.99% of people. Of course, it goes without saying that the earlier you make a claim, the more chance it has of succeeding though. This means that you should start the process as soon as you get back home.
The slight vagueness of what constitutes extraordinary circumstances means that sometimes it is unclear if you deserve compensation or not. There’s an easy way around this though: simply fill in the form on this page, and we’ll do the rest. If it’s found that you aren’t entitled to compensation, you won’t have to pay a penny.
You might have already spoken to an airline and received a compensation offer. You will now need to judge whether this amount is satisfactory, or whether you think you’re entitled to more. If you’re unsure, please feel free to contact us today and discuss your current offer with a member of our experienced and friendly team.
If you can’t remember the flight number of your cancelled flight, there’s a good chance that we’ll be able to find it for you. All we’ll need are a few pieces of information from you, such as the airline and the date of the flight, and we’ll do the rest. You can also try checking old emails or correspondence, as these could contain the information you need.
Yes, absolutely. Airlines routinely reject applications, as they know that the vast majority of people will not argue with them. What’s more, these rejections are often done to those who do meet the requirements for compensation. By applying through this site, you’ll get the help you need to get the correct decision this time around.
If you were to use a solicitor to claim compensation, the process could cost you huge amounts of money, while trying to do it yourself will cost you a lot in terms of time and effort. Our service is affordable and risk free though, as you won’t pay anything unless your claim for compensation is accepted. This also means that we fight harder than most other companies to get you the compensation you deserve.
Yes, you can, although this is not part of the compensation process. Instead, you will need to send an invoice to the airline, complete with receipts. The airline should then reimburse you directly.
To be eligible, your flight must have been delayed for three hours or more within the past six years. It must also have been scheduled to depart an airport within the EU, or arrive at an EU airport via an EU carrier. Cancelled flight claims are not authorized due to personal emergencies such as an illness, as this type of claim would ordinarily be covered by travel insurance.
In most cases, yes. There may however be some exceptions such as if you were incarcerated and unable to fly. We can work with you to determine if your circumstances meets one of the limited exceptions.
At this time, the maximum amount payable is £500, which means you would not be reimbursed for any additional monies, regardless of the cost of your ticket.
You may file a claim if your flight was delayed at any time during the previous six years. Of course, the sooner you file a claim, the faster you are likely to obtain a refund.
Each airline has specific claims forms that are used for processing refunds. Eligibility criteria may vary from one airline to the next as well. Dealing with airlines directly can sometimes be a hassle, which is why many people use our free online service instead.
cancelled flight claims

More Cancelled Flight Claim Information

Click below for more info on claiming for cancelled flights:

Where to Find More Information

There are many great sites out there, all dedicated to giving you the very best advice on what to do when your flight is cancelled. The ones listed below are completely impartial, and used by huge amounts of people every year…

  • Money Saving Expert - This is the UK’s number one source for financial and consumer information, and has a huge section devoted to claiming money back for cancelled flights.
  • Citizen’s Advice - Citizen’s Advice is a free legal service and provides information on the best ways to claim money back. It is perhaps the most trusted legal resource in the UK. It’s also possible to speak to someone at one of their many centres around the country.
  • Which? - Which? is another well-regarded site, providing impartial information on many different subjects, including cancelled flights.

Get Your Compensation Claim Started Today. If you have been affected by a cancelled flight in the last six years, you can easily start a compensation claim by filling out the form at the top of this page. It’s completely free, and we have a fantastic track record when it comes to getting disgruntled travellers the money they deserve. Why not fill in your details today?

Example Flight Cancellation Claims

Date Reason Flight No. Passengers Success
16 NovFlight CancelledVIRXXXXX2Yes
16 NovFlight CancelledRYRXXXXX1Yes
16 NovFlight CancelledTOMXXXXX1Yes
16 NovFlight CancelledVIRXXXXX2No
16 NovFlight CancelledEZYXXXXX4Yes